© 2018 J.D. Power. All Rights Reserved.
Customer Experience Management 
Step 1: Choosing the Right Partner
Managing your customers’ experiences may seem like a daunting task if you don’t currently have a customer experience (CX) management program in place or if you are not using the appropriate partner for your Voice of the Customer (VoC) needs. Selecting the correct partner can make all the difference when you need timely, accurate data on how your customers are interacting with your products and services and what can be done to improve those interactions. J.D. Power invites you to download the Gartner Market Guide for Voice-of-the-Customer Solutions, 2017. This report provides an independent review of the current VoC tools on the market and can help you determine which partner is right for you.
Whether you are preparing to implement a CX management program for the first time or considering a partner, this report will provide you with both an overall look at the VoC solutions market and an examination of the tools and partners that are available in the market today. The report includes:
  • Key Findings
  • Recommendations
  • Market Definition
  • Market Direction
  • Market Analysis
  • Representative Vendors
  • Market Recommendations
  • Gartner Recommended Reading
If you are ready to take the next step with your CX management program, make sure you have all the information you’ll need in order to choose the right partner for your organization.

Complete and submit the form to the right to gain access to the report now. >>
Gartner: Market Guide for Voice-of-the-Customer Solutions, Jim Davies, Ed Thompson, 24 October 2017.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.