Managing your customers’ experiences may seem like a daunting task if you don’t currently have a customer experience (CX) management program in place or if you are not using the appropriate partner for your Voice of the Customer (VoC) needs. Selecting the correct partner can make all the difference when you need timely, accurate data on how your customers are interacting with your products and services and what can be done to improve those interactions. J.D. Power invites you to download the Gartner Market Guide for Voice-of-the-Customer Solutions, 2017. This report provides an independent review of the current VoC tools on the market and can help you determine which partner is right for you.
Whether you are preparing to implement a CX management program for the first time or considering a partner, this report will provide you with both an overall look at the VoC solutions market and an examination of the tools and partners that are available in the market today. The report includes:
Gartner Recommended Reading
If you are ready to take the next step with your CX management program, make sure you have all the information you’ll need in order to choose the right partner for your organization.
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Gartner: Market Guide for Voice-of-the-Customer Solutions, Jim Davies, Ed Thompson, 24 October 2017.
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