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5 Steps to Make Customer Experience Pay Dividends
A State of the Industry Webcast for Financial Services

April 20, 2017 | 2:00 PM ET


About this webcast:

In this state of the industry webcast, J.D. Power will share how successful firms use 5 key steps to stay focused on the right things in times of change and how you can use these critical questions to ensure your customer experience investments payoff:
  1. What doesn't change? Identifying key constants that should guide your customer strategy over time 
  2. How do we effectively manage change? Avoiding costly mistakes by anchoring on “the right” market trends
  3. Where's the money headed? Converting “the right” market trends into legitimate long term growth opportunities
  4. Where should we focus? Aligning your business priorities with these growth opportunities
  5. How will we win? Creating structured and repeatable processes to ensure continued success

Featured Speakers:

Craig Martin
Senior Director, Mortgage Practice
J.D. Power

Mike Foy
Senior Director, Wealth Management Practice
J.D. Power

Jim Miller
Senior Director, Banking Services
J.D. Power